Sam's Club

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4.4

( 10 reviews )

Wholesale Stores, Supermarket

2151 Shepard Rd, Normal, IL 61761, United States

+1 3094-543-138

Sam's Club is a well-known warehouse club located at 2151 Shepard Rd in Normal, Illinois. With a focus on providing an exceptional shopping experience, Sam's Club offers a wide range of products and services to its members. Customers have praised the excellent customer service provided by the friendly and knowledgeable staff, particularly in the Auto department where they went above and beyond to save customers money. Additionally, the club has made improvements to their fuel center and has addressed concerns about potholes around the store, showing a commitment to customer satisfaction. The convenience of the scan and go feature on the Sam's Club app has also been highly appreciated by shoppers. Overall, Sam's Club is recognized as a reliable and customer-oriented brand that strives to make the shopping experience pleasant and efficient.

Amenities and More

Kerbside pickup
Wheelchair-accessible entrance
Credit cards
Debit cards
Wheelchair-accessible car park
In-store shopping
Same-day delivery
Quick visit
SNAP/EBT

Reviews

4.4/5

10 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Ryan rhodes

March 22, 2024

I have been very agnostic about Sam's club because WalMart!!! But it's a good choice when you have big events/gatherings coming up or like me want to get snacks for classes you teach! Pretty organized store here in Normal, IL. Staff are very friendly!

Naysha borrero

March 22, 2024

Updated to a 5, as the club has made some improvements to the fuel center and the potholes around the store. The gentleman working the fuel center with the mustache is always very friendly and helpful if any problems. The lines are usually long, but they always have a good price for gas. Thanks for listening to feedback and trying to make some improvements!

Martin reid

March 22, 2024

The staff here is extremely friendly and goes out of their way. I had my first big seizure in this store and I’m so glad that the amazing staff was there to catch me as I fell and to take care of my son when I couldn’t. Thank you all so much. I can not express how much that means to me.

Nolan brunner

March 22, 2024

THEY ARE GREAT!!!! The guys over in the Auto department really helped and saved me tons of money. I had a tire that wouldn’t come off. Instead of me having to take it to another mechanic, they did everything in their power to get it off. They saved me at least $400. Everyone was nice and extremely honest, and of course helpful. They were through and through with me on everything and made sure I knew what was going on. In the end, they got the tire off and made me the happiest person ever. DEFINITELY go there for any auto service needs!!! I know I will.

Rhea galsim

March 22, 2024

I absolutely love Sam’s club. We got there 7 minutes before they opened. There was a huge line behind us at the door. My anxiety wanted to leave but thanks to scan and go in the app and my husband pushing the cart we were in and out in less than 10 minutes with no line! I wish all stores had scan and go since they want us to do self checkout as it is. GREAT JOB SAMS CLUB!!

Andy guo

March 22, 2024

Went in for a couple of items. Found what I needed. The store was stocked well. Checked myself out. Then, they wanted to check my items at the door. If they don't trust me to do it right, they should ring up the items themselves.

Larry shaheen

March 22, 2024

Busy for a Sunday...well stocked, no issues finding what I needed...I have the scan as you go app and got my stuff and got out without problems

Darlene legendre

March 22, 2024

I love Sam's club. I buy in bulk because it is cheaper in the long run. The employees are very nice there

Carlie puhr

March 22, 2024

I went to go get a tire patch, a very simple procedure, when I was told I had to make an appointment a week from the day I was there, or I could bring my car in the next day and leave it there all day and they would get around to it when they felt like it. Both people I tried to talk to about this were incredibly rude and dismissive. Horrible customer service. There's no point in offering free tire repair services when you make them practically unavailable for anyone that needs a repair done quickly, so that their tire doesn't have a blow out.